Setal Business Consultancy
Setal Business Consultancy provides solutions that give your organization a competitive edge through quality services as redefined by organization internal and external customers.
Consultancy
- Streamlining Business Processes
- Establish Quality Assurance Systems
- Business Start Up Consultancy
- Service or Product Design
- Marketing & Sales Strategies
- Operations and Management Expertise
- Training expertise
- Management Consultancy
- Day-to-day people and resource planning processes,
- Job management and time management,
- The correct choice and use of systems including software systems and
- Inventory management,
- Establishing the top priorities that impact on the efficiency of your operations.
- Choosing systems that will address job management, inventory, point-of-sale and customer experience
- Reviewing legal requirements such as health and safety, intellectual property, agreements or contracts.
- Working with the team to find ways to ensure changes are supported by staff and are sustainable.
- Identifying and eliminating waste through Lean Six Sigma concept while maximizing customer value.
- Coaching and Mentoring middle and senior management to independently manage their business operations
- Customer Strategy and Marketing
We help our clients strategically to improve business and organization performance by developing strategies that deliver exceptional results.
We offer solutions that combine experience and expertise to create value in your business. We employ Lean Six Sigma concept that works back from the customer to deliver better outcomes with lower cost and higher quality.
In most industries, quality has never mattered more. New technologies have empowered customers to seek out and compare an endless array of products from around the globe. Shoppers can click to find objective data compiled by experts at organizations; other shoppers go online to read user-generated reviews at different sites; together, these sources provide an early warning system that alerts the public to quality problems. And when customers are unhappy with a product or service, they can use social media to broadcast their displeasure.
At Setal, We help our clients to build the organizational culture of quality through training, best-practices sharing and developing quality systems to establish checks and balance to consistently meet the customer’s expectation.
If you are a startup, small or medium sized enterprise in the healthcare sector; hospitals, pharmacies and laboratories you can benefit by engaging us in any or all of the following areas:
We associate ourselves closely with you to ensure the strategies are executed with finesse to deliver results at low cost, high quality and revenue.
We help business owners to manage their operations efficiently. We offer operational management expertise to help our clients achieve their
We assist the business by:
We help our clients to understand that customers are the source of real growth therefore we work with our clients to align marketing and brand strategy with business objectives to ensure high investment returns and strong brand positioning.
Training
Organizations do not change, people do’. We help individuals/employees succeed, bring the future to life, inspire deep commitment, and deliver value to sustain their business through knowledge impact.
- We conduct Customer Service training and Continuing Technical Education (CTE) to employees after thorough training needs analysis to equip them with adequate knowledge in handling customers’ needs.
- We conduct Leadership and Management training to Supervisors and Managers overseeing the organization day to day operations to equip them with management soft skills in resource management including human resources.
- We follow up with trained staff to ensure the knowledge impacted from all lessons learnt is helping the organization to be a better, growing and profitable organization.
Business Surveys
We help our clients to gather and analyze information on customers’ needs, customers’ satisfaction and new markets, business locations and competition. With Mystery Shopper Surveys, we enable the organization to measure the extent of customer satisfaction in service industry.
- Customer Survey
- Mystery Shopper Survey
- Marketing/Business Survey
Lifestyle Coaching & Counseling
Coaching enables people to discover their potential and maximize their ability to achieve significant success in their personal and professional lives.
We help our clients to understand:
- What is important to them
- What they are trying to achieve
- Why they want to achieve it
- How best to reach that success
We specialize in many areas of coaching including:
- Life coaching
- Career coaching
- Executive coaching
- Business coaching
- Relationship coaching
Coaching is ‘solution and results’ orientated. At Setal, we will provide a fully qualified coach, who will be your “expert” in helping you set your agenda and find the best way forward to reach your identified goals. When you feel the movement from coaching and really understand the benefits, you will excel to a place of personal excellence and fulfillment. We will supply you with practical tools and techniques to use every day, helping you create lasting and positive change.
